Submit account, subscription, international route, client, payment and refund requests through the user panel. Your case history and follow-up replies stay in one place for continued tracking.
CONTACT CHANNELS
Each channel handles records differently. Here are the currently available options and response details.
Best for account status, plan traffic, client imports, international route connections, Alipay / WeChat / USDT payment records, and 60-day no-questions-asked refund requests. After submitting, view the status and complete reply on the ticket page.
Expected response: requests are handled in submission order and by issue complexity; no fixed response time is set.
Open ticketsNo customer support email address is currently published on the public site. For account, subscription and network acceleration matters, use a user-panel ticket instead to keep requests in a verifiable channel.
Expected response: no public email address is provided, so no email response time is set.
No Telegram support account is currently published on the public site. For subscription status, payment records or connection troubleshooting, rely on the ticket record in the user panel.
Expected response: no public Telegram account is provided, so no response time is set for this channel.
BEFORE SUBMITTING
The clearer the details, the easier it is to identify whether the issue involves your account, client or route.
Specify the platform you use: Windows, macOS, iOS, Android or Linux. For connection issues, also include the selected region, route name, status shown by the client, and whether the issue occurs while importing the subscription, establishing a connection or accessing international websites.
For payment issues, name the Alipay, WeChat or USDT channel used and describe the order's current status in the user panel. Plan traffic resets monthly on the activation date; when upgrading mid-cycle, the price difference is prorated across the remaining days. If the page shows something unexpected, include the relevant status in your ticket.
Do not paste your password into a ticket. To report a subscription import issue, describe the client message and steps taken; do not publish subscription contents on a public page. Registration requires only a username and password—no email address is needed.
CONTACT FAQ
A brief overview of support access, replies and account requirements.